SAP CRM Training
at “Nrich Global”
The Principle, Practices and guideline an organization follows when interacting with its customers.
Overview
SAP CRM is a component of SAP Business Suite that helps to manage customer relationship-related operations. Here, CRM stands for Customer Relationship Management. It is a collection of approaches and technologies that assist organizations and businesses in managing customer interactions in an orderly manner. You can use it to help all customer-facing company sectors, such as service, marketing, and sales. Also, SAP CRM encompasses all the firm processes to manage its customer contacts. Therefore, to learn more about SAP CRM and its available courses, we suggest you NRICH Global Tech is the best SAP Training Institute in India for enroll the SAP CRM Online Course. Our courses will help you step forward with your professional goals and make a promising career.
Prerequisites
The prerequisites for an SAP CRM course can vary depending on the course and your skills:
- Some courses require familiarity with these terms and concepts.
- Some courses require intermediate level SQL programming and fundamental level Java programming.
- Some courses may be better suited to candidates with a relevant academic background in subjects like computer science, business administration, finance, accounting, or human resources.
- Some courses are open to anyone with a strong interest in the CRM domain.
Course Objectives
SCM is quite an interesting course, and you will not find any such difficulty in understanding its section. Here, our trainers will thoroughly guide you by giving some relevant references. By associating with a bona-fide provider of SAP SCM Online Training in India, you will get the chance to know each area of this course.
- Right at the beginning of the Online SAP Course, our trainers will first help you know its basics.
- You will further receive sessions regarding Forecast, Sales, Procurement, Manufacturing, and Warehouse Processing.
- Our qualified experts will also help you know about Forecasting Order to Ship Process terms in detail.
- You will also accumulate information concerning the Demand to Manufacture Process, SCM Master Data and Demand Procure to Receipt Process, etc.
- Overall, you will get to know about each term, its uses, and its implementation in an explained manner.
Industries
Information and Technology
Retail
Financial Services
Health Care
Oil and Energy
Education Management
Manufacturing
Supply Chain
Government Administration
Tele Communications
Course Module
- Overview of SAP CRM
- SAP CRM Architecture
- SAP CRM Business Scenarios
- SAP CRM UI
- CRM Business Partner
- SAP Landscapes
- SAP interface technology
- SAP sub processes
- Easy Enhancement Workbench
- Overview of CRM Architecture and Landscape
- Differentiating between the SAP CRM User Interfaces
- Navigation Bar, Work Area, and Component Workbench
- Business Roles and Navigation Bar Profiles
- Personalization and Customization
- Navigation within the Web client UI
- Launching and working with the Web Client UI
- Overview of the Web client UI Framework
- Technical Architecture of Web Client UI
- Working with Business Object Layer (BOL)
- Working with Generic Interaction Layer (GENIL)
- Web Client UI Configuration Tool
- SAP CRM Web Client UI Software Development Kit (SDK)
- Customization for the objects
- SAP CRM Fundamental data
- Enterprise partner
- Organizational design
- Region Management
- Product leader CRM Business Transactions
- Activity Management
- CRM Enterprise Partner
- CRM Middleware Sales and Billing
- Replication administration
- Error handling and monitoring
- Sales Management
- Activity Management
- Account Management
- Territory Management
- Opportunity Management
- Quotation and Order Management
- Pipeline Performance Management
- Sales Analytics and Reporting
- Marketing Management
- Lead Management
- Marketing Planning and Execution
- Campaign Management
- Marketing Analytics and Reporting
- Segmentation and List Management
- Agent Inbox
- IC Web Client Functions
- IC Web Client Profile
- IC Manager Portal
- Communication Architecture
- Launch Script
- Alerts
- Broadcast message
- Agent Function and Processing IC
- Rule policies like ERMS and IDI
- SAP CRM Middleware Architecture
- Configuration and Administration of Middleware
- Initial Load and Delta Load
- Queue Management
- Mapping and Conversion
- Error Handling
- Business Partner Synchronization
- Transactional Data Transfer
- Monitoring and Administration
- Middleware Performance Tuning
- Data Exchange between SAP and Non-SAP systems
- Integration with SAP ECC, SAP BW, and other SAP modules
- Middleware Enhancements and Customizations
- SAP CRM Marketing, Sales, Service
- SAP CRM Analytics
- SAP Interaction
- SAP CRM for Industries
- SAP CRM Channel Administration
- E-Commerce of SAP CRM
- Integration with other SAP suites
- SAP Domain Applications
- SAP CRM Web UI (User Interface)
- SAP CRM Middleware
- SAP CRM Application Platform
- SAP CRM Marketing
- SAP CRM Sales
- SAP CRM Service
- SAP CRM Interaction Center (IC)
- SAP CRM Partner Channel Management (PCM)
- SAP CRM Analytics
- Service Management
- Service Request Management
- Complaints and Returns Management
- Service Contract Management
- Service Order Management
- Installed Base Management
- Service Analytics and Reporting
- Campaign Management
- Marketing Planning and Execution
- Lead Management
- Campaign Execution
- Campaign Effectiveness and Reporting
- Lead Management
- Lead Qualification
- Lead Conversion
- Lead Analytics and Reporting
- Opportunity Management
- Opportunity Identification
- Opportunity Assessment and Qualification
- Opportunity Analytics and Reporting
- Overview of Quotation and Order Management
- Quotation Management Process and Configuration
- Order Management Process and Configuration
- Copying Control between Quotations and Orders
- Pricing and Billing Management
- Credit Management
- Output Management for Quotations and Orders
- Returns and Cancellation Management
- Availability Check and ATP
- Rebate Processing
- Order Analytics and Reporting
- Business Partner Configuration and Customization
- Business Partner Relationships and Roles
- Business Partner Hierarchy Management
- Business Partner Grouping and Segmentation
- Partner Determination and Workflow Management
- Partner Channel Management
- Partner Contract Management
- Partner Analytics and Reporting
- Reporting Framework and Tools
- CRM Interactive Reporting and OLAP Analysis
- Standard Reports and Dashboards
- Creating and Modifying Reports and Dashboards
- Web-Based Reporting
- Real-Time Analytics
- Data Extraction and Analysis using SAP BW
- Integration with Business Objects BI
- Analytical Process Design and Optimization
- CRM Analytics and Reporting Enhancements
- Pricing Configuration and Customization
- Condition Techniques and Condition Tables
- Pricing Procedures and Access Sequences
- Pricing Determination and Rules
- Pricing in Sales and Service Processes
- Rebate Processing and Agreement Management
- Pricing Analytics and Reporting
- Integration with SAP ECC and other SAP modules
- Pricing Enhancements and Customizations
- Overview of SAP CRM Master Data
- Business Partner Management
- Product Master Data Management
- Organizational Management
- Territory Management
- Master Data Replication
- SAP CRM Master Data Governance
- Data Quality and Validation
- Data Mapping and Transformation
- Data Model Enhancements and Customizations
- Integration with SAP ECC and other SAP modules
- Master Data Analytics and Reporting
- Real-time SAP CRM project
- SAP CRM project environment setup
- Project demonstration
- Expert evaluation and feedback
- Resume and Interview preparation
Course Duration : instruction per weekend
How To Get SAP Cirtified?
1
- Get Professional Trainning
2
- Do The Preparation
3
- Appear For The Certification Exam
- 1Get professional & comprehensive training
- 2Schedule the exam dates at your convenience
- 3Prepare for the exam with confidence ace it
- Get SAF FICO Certification
- Become a certified SAP HCM Professional
Leading SAP Recruiter
FAQs
The students / Professional can decide the schedule of the course as they prefer. Whether they wish to study some particular modules or the whole, it completely depends on the requirements of the participants. As for our schedule, each modules will be taught as per their order mentioned.
Yes, we offer the SAP course certification after the completion of the training along with interview preparation.
All the course content mentioned above is up to date and meets all the current requirements of the market.
Yes, at the end of the training, we provide 100% job placement assistance to help the learner get the best possible job quickly and easily.